Our company uses USPS for our standard shipping. UPS 2nd Day, 3 day select and Ground shipping is optional per customer request within 12 hours of placing online order. All orders placed directly through our website ship approx. within 3 to 5 business days. If your order was place by phone or email, then it will ship within 5 to 7 days. Once the order has been shipped you will receive a shipping confirmation with a tracking number for your package. This confirmation and tracking number will be emailed to you.
Return Policy Information
Dark Hour Defense offers a 30 day return, refund and exchange policy. You must contact Dark Hour Defense via email prior to any return, refund, or exchange to receive a RA number. All returns must include your contact info, the order/invoice number, and RA number provided by DHD. Missing documentation from the return package will result in processing delays.
Items that are uninstalled/unused and in the original sealed packaging can be returned and are subject to a 15% restocking fee. If the product and packaging has been opened, damaged or used, the return is subject to a 25% restocking fee, or may be rejected. The return must include all accessories and documentation that were shipped with the product. Shipping charges and/or shipping costs are not refunded by Dark Hour Defense. Product refunds are issued within 2-3 business days of receipt.
If you wish to exchange the unused, uninstalled, and unopened items, you will receive a store credit for the returned products. The store credit will be applied to your customer log-in account.
Item Return/Exchange Procedure
All custom work completed by DHD is considered a final sale.
- Contact us to receive a Return Authorization Number (RA#)
- Ship the item(s) back to us in the original packaging.Thoroughly wrap and package/box item(s) making sure all parts are secure. It’s best to insure the package and retain your tracking information. We are not responsible for lost/damaged packages during transit.
- Ship all returns via USPS to:
Attn: DHD Returns
PO BOX 830
Glendale, OR 97442
If you have been instructed to ship your return via FedEX/UPS, please contact us for delivery address.
Return/Exchanges must be completed within 30 days of your original order date.
Collection of your personal information:
When ordering products from our E-commerce website, Dark Hour Defense collects personal information. Information such as your email address, home or work address, telephone number, and credit card number.
Use of your personal information:
To process transactions, your information (public or private) will not be sold, exchanged, transferred, or given to any other company for any reason without your consent, other than for the express purpose of delivering the purchased product or service requested.
Security of your personal information:
Dark Hour Defense is committed to protecting the security of your personal information. We implement a variety of security measures to maintain the safety of your personal information when you shop from our E-commerce website.